Privacy policy

SaaS, AI, artificial intelligence

Cross River Co., Ltd. (hereinafter referred to as "our company") handles the user information of users in the service provided on this website (hereinafter referred to as "our service") as follows. We will establish a privacy policy (hereinafter referred to as "this policy").

Article 1 (User information)

In this policy, "user information" is information related to user identification, behavior history on communication services, and other information generated or accumulated in relation to the user or the user's terminal, and this policy It refers to what we collect based on.

Article 2 (How to collect user information)

  1. In our service, we may collect user information as follows, depending on the collection method.

    1. User information provided by the user The information provided by the user in order to use our service or through the use of our service is as follows.
      ・ Name, address, date of birth, gender, occupation, work place, etc. Profile information ・ Email address, phone number, etc. Contact information ・ Credit card information, bank account information, etc. Information on payment methods ・ License, passport, etc. Still image information including the user's portrait for identity verification ・ Information entered or transmitted by the user through an input form or other methods specified by the Company ・ Information collected by the Company when the user uses the Company's services

    2. We may collect the following information regarding your access to our services and how you use them.
      ・ Referrer ・ IP address ・ Information about server access log ・ Cookie, ADID, IDFA and other identifiers ・ IP address

  1. This site uses Google Analytics and Full Story to understand and improve the usage status of our services. These are the number of page views, impressions, accesses, conversions, clicks, and other numbers related to browsing operations (hereinafter referred to as "numerical information"), referrers, IP addresses, cookies, ADID, and so on. It has a function to acquire IDFA and other identifiers. Numerical information is analyzed and statistically processed and provided to us. When using Google Analytics and FullStory, we do not collect any personally identifiable information.

  2. The data collected by using Google Analytics and Full Story is managed based on the privacy policy of Google or Full Story. For the privacy policy of Google Analytics, see https://policies.google.com/privacy?hl=ja , and for the privacy policy of FullStory, see https://www.fullstory.com/legal/privacy/ or https: / Please check /www.fullstory.com/optout/ . The Company shall not be liable for any damages caused by using the services of Google Analytics and Full Story.

Article 3 (Purpose of collecting and using user information)

The purposes for which we collect and use user information are as follows.

  1. For the provision, maintenance, protection and improvement of our services, such as acceptance of registration / application related to our services, identity verification, user authentication, recording of user settings, settlement calculation of usage fees, etc., and the provision and operation of our services

  2. To answer inquiries from users

  3. To send emails about new features, updates, campaigns, etc. of the service you are using and other services we provide.

  4. For maintenance, notification of changes in the terms of our service, and other important notifications, etc. for contact as necessary

  5. To identify users who violate the terms of use or who intend to use the service for fraudulent or unreasonable purposes, and refuse to use it.

  6. To allow users to view, change, delete, and view usage status of their own registration information

  7. To charge users a usage fee for paid services

  8. Purposes associated with the above purposes

Article 4 (Change of purpose of use)

  1. The Company shall change the purpose of use of user information only when it is reasonably recognized that the purpose of use is relevant to that before the change.

  2. If the purpose of use is changed, the changed purpose shall be notified or notified to the user by the method prescribed by the Company, or announced on this website.

Article 5 (Provision of user information to a third party)

We will not provide user information to third parties (including those outside Japan) without the prior consent of the user, except in the following cases. However, this does not apply when permitted by the User Information Protection Law and other laws and regulations.

  1. When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person

  2. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the person.

  3. When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, obtaining the consent of the person will hinder the performance of the affairs. When there is a risk of exerting

  4. When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use

  5. When personal information is provided due to business succession due to merger, business transfer or other reasons

  6. In addition, when permitted by other laws and regulations regarding the protection of personal information (hereinafter referred to as the "Personal Information Protection Law")

Article 6 Disclaimer regarding provision to a third party

In the following cases, we are not responsible for the acquisition of user information by a third party.

  1. When the user himself reveals the user information to a third party using the function of our service or another means (In addition, please contact the third party directly for the handling of personal information by the third party. )

  2. When the person is unexpectedly identified by the information entered in our service

  3. When personal information is provided and used by users on external sites linked from our services

  4. When information (ID, password, etc.) that can identify the individual user is obtained by someone other than the user

Article 7 Outsourcing of personal information processing

We may outsource part or all of the personal information handling business. In addition, we are responsible for the handling of personal information at the contractor.

Article 8 Use of statistically processed data

Based on the personal information provided, we may create statistical data processed so that no individual can be identified. We shall be able to use statistical data that cannot identify individuals without any restrictions.

Article 9 Identity verification

We provide personally identifiable information (name, address, telephone number, year of birth), such as when registering for our services, when users use our services, when responding to requests for disclosure, correction, deletion or suspension of use of personal information. We may confirm your identity by date, email address, membership number, ID, password, etc.). The Company is not liable for any personally identifiable information obtained and used by anyone other than the person himself / herself.

Article 10 (Disclosure of user information)

  1. When the person requests the disclosure of user information, we will disclose it to the person without delay. However, if the Company is not obligated to disclose due to the Personal Information Protection Law or other laws and regulations, or if the disclosure falls under any of the following, it may not be disclosed in whole or in part, and it has been decided not to disclose it. In that case, we will notify you to that effect without delay. Please note that a fee of 1,000 yen will be charged for each disclosure of user information.
    ・ When there is a risk of harming the life, body, property or other rights and interests of the person or a third party ・ When there is a risk of significantly hindering the proper execution of our business ・ When it violates other laws and regulations

  2. Notwithstanding the provisions of the preceding paragraph, we will not disclose information other than user information such as history information and characteristic information.

Article 11 (Correction and deletion of user information)

  1. If the user's own user information held by the Company is incorrect, the user shall correct, add or delete the user information to the Company according to the procedure specified by the Company (hereinafter referred to as "correction, etc."). You can request.

  2. If the Company receives a request from the user and determines that it is necessary to respond to the request, the Company shall correct the user information, etc. without delay.

  3. The Company will notify the user without delay when it makes corrections, etc. based on the provisions of the preceding paragraph, or when it decides not to make corrections, etc.

  4. If the Company is not obligated to make corrections, etc. under the Personal Information Protection Law and other laws and regulations, the preceding paragraphs will not apply.

Article 12 (suspension of use of user information, etc.)

  1. The Company suspends or deletes the use of user information from the person because the user information is handled beyond the scope of the purpose of use or because it was obtained by fraudulent means (hereinafter, "" If you are asked to stop using the service, etc.), we will carry out the necessary investigation without delay.

  2. If it is determined that it is necessary to respond to the request based on the survey results in the preceding paragraph, we will suspend the use of the user information without delay.

  3. The Company will notify the user without delay when it suspends use, etc. based on the provisions of the preceding paragraph, or when it decides not to suspend use, etc.

  4. Notwithstanding the preceding two paragraphs, if there is a large amount of cost for suspension of use, etc., or if it is difficult to suspend the use, etc., necessary alternative measures can be taken to protect the rights and interests of the user. If so, this alternative shall be taken.

  5. If the Company is not obligated to suspend use, etc. under the Personal Information Protection Law and other laws and regulations, the preceding paragraphs will not apply.

Article 13 (Change of privacy policy)

We will change this policy as necessary. However, if we make changes to this policy that require the consent of the user by law, this policy after the change shall be applied only to the users who have agreed to the change by the method prescribed by our company. In addition, when we change this policy, we will inform the user of the changed enforcement time and contents of this policy by displaying it on our website or other appropriate method, or notify the user.

Article 14 (Inquiry window)

For inquiries regarding this policy and other questions and inquiries regarding the handling of user information, please contact the following contact.

Address: 3-30-10 Matsubara, Setagaya-ku, Tokyo Futabaya Building 2F
Company name: Crossriver Co., Ltd. (English name: Xrosriver inc.)
Person in charge of handling personal information: Masahiro Kawai Contact for inquiries regarding user information: info@xrosriver.com

November 1, 1st year of Reiwa Revised on July 1, 2nd year of Reiwa